Service Agreement

SERVICE AGREEMENT

Service Agreement | Marion's Senior Errand & Non-Medical Support Service

This Service Agreement ("Agreement") is entered into between Marion's Senior Errand & Non-Medical Support Service ("Company") and the client ("Client"). By requesting or using services, the Client agrees to the following terms and conditions.

1. NATURE OF SERVICES

Marion's Senior Errand and Non-Medical Support Service provides non-medical support services including, but not limited to:

Prescription pickup
Grocery shopping
Post office errands
Transportation for non-medical purposes
General companionship and assistance

Disclaimer: Marion's Senior Errand and Non-Medical Support Service does NOT provide medical care, nursing services, diagnosis, or treatment. Services are strictly non-medical in nature.

2. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide accurate and complete information
Ensure a safe environment for service delivery
Provide clear instructions for errands
Be available for communication when necessary

Marion's Senior Errand and Non-Medical Support Service is not responsible for delays or issues caused by incomplete or inaccurate information.

3. AUTHORIZATION FOR ERRANDS

The Client authorizes Marion's Senior Errand and Non-Medical Support Service to perform errands on their behalf, including prescription pickup where permitted by law. The Client agrees to provide any required identification, payment, or documentation necessary to complete such errands.

4. PAYMENT TERMS

Standard Rate: $25 per errand service (unless otherwise stated)
Payment is due at the time of service or prior to service completion
Additional fees may apply for extended wait times, long-distance travel, or special requests

Accepted payment methods will be communicated at booking.

5. CANCELLATION & REFUND POLICY

Cancellations must be made at least 24 hours in advance
Same-day cancellations may be subject to a fee
No-shows may be charged the full service amount
Refunds are issued at the Company’s discretion based on service circumstances

6. LIMITATION OF LIABILITY

Marion's Senior Errand and Non-Medical Support Service shall not be held liable for:

Delays beyond its control (traffic, store closures, etc.)
Errors due to incorrect client-provided information
Third-party issues (pharmacies, stores, etc.)

Liability, if any, shall be limited to the cost of the service provided.

7. NON-MEDICAL ACKNOWLEDGMENT

The Client acknowledges that Marion's Senior Errand and Non-Medical Support Service is not a licensed healthcare provider and does not offer medical advice or services.

8. PRIVACY & CONFIDENTIALITY

Marion's Senior Errand and Non-Medical Support Service respects client privacy and will only collect necessary information to perform services. Personal information will not be shared with third parties except as required to complete requested services.

Marion's Senior Errand and Non-Medical Support Service does not store or manage protected health information beyond what is necessary for service completion.

9. SAFETY & RIGHT TO REFUSE SERVICE

Marion's Senior Errand and Non-Medical Support Service reserves the right to refuse or terminate services if:

The environment is unsafe
The Client or others exhibit inappropriate or threatening behavior
Requests fall outside the scope of non-medical services

10. DISPUTE RESOLUTION

In the event of any dispute, both parties agree to first attempt to resolve the matter through informal discussion. If unresolved, the dispute shall proceed to mediation in the State of Alabama. If mediation fails, the matter shall be resolved through binding arbitration in Lee County, Alabama.

This Agreement shall be governed by the laws of the State of Alabama.

11. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Client and Marion's Senior Errand and Non-Medical Support Service and supersedes all prior discussions or agreements.